Conrad Connect – General Terms & Conditions January 2019 The present Terms & Conditions govern the full range of cloud-based services provided through the website conradconnect.de owned and maintained by Conrad Connect GmbH, Klaus Conrad Strasse 1, 92240 Hirschau, Germany (hereinafter referred to as “Conrad Connect”, “we”, “us”, etc). When registering on our site you will be asked to agree to the terms outlined below. If you object, please do not continue registration. Conrad Connect 1.1. Our gateway enables you to interlink a large number of products viewing their details or status on our website afterwards.

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These products include both physical items and digital applications. Our platform also allows remote control or monitoring of the embedded products. We shall ensure both availability and functionality of the remote portal via our data centre router outlet and the internet connection. All our services are provided using data and colocation centres based within the EU. We also collect and store the information you provide us with, and the data subsequently generated by our gateway. You may delete any or all of this information at any time.

1.3 Registering and using the Conrad Connect gateway is free of charge. Moreover, you can choose between a range of premium services that come at a fee.

However, you are not obliged to sign up for any of these services. 1.4 Conrad Connect Service Marketplace offers additional services some of which may be subject to a charge. If you opt for one or several of these services the following conditions apply. 1.4.1 The marketplace lists both services provided by Conrad Connect (“native services”) and by third parties (“partner services”). 1.4.2 Native services are associated with the functions and features of your user account. For instance, you may use native services to increase the number of projects available to you.

1.4.3 Partner services comprise services provided by service partners such as insurance companies, artificial intelligence providers, instant messaging providers, and others. Conrad Connect enables you to link and use these services with your smart devices.

1.4.4 Both types of services can be subscribed to on the Service Marketplace. If you opt for a native service, you will be entering into a contractual agreement with us.

In this case, we will also be your contact partner. Selecting a partner service means that the service agreement entered into will be between you and the respective third party provider who then will be your sole point of contact for the chosen service.

1.4.5 The present Terms & Conditions also apply to services purchased from service partners. If you agree to the Terms and Conditions of one of our partners as part of the purchasing process, these terms will apply in addition. If any of the third party terms is in conflict with, or inconsistent with, the terms of the present agreement, the present agreement shall prevail unless otherwise specified herein. 1.5 Conrad Connect Community (at community.conradconnect.de) is a platform that allows users to ask and answer questions about topics related to Smart Living. You do not have to log in to your account to access the platform. However, if you are logged in and your login details contain your real name and a photo, both will be displayed publicly. Login Details & Infringements of Rights 2.1 You agree to take all steps necessary to protect your gateway login details against unauthorised use by a third party.

User name and password may be shared with a third party under exceptional circumstances only, and in compliance with the terms outlined in 2.2. 2.2 You must notify us at once if you realise that the safety your login details has been compromised.

You agree to change all relevant information immediately, and to contact us to request an account reset (subject to verifying your identity) if you suspect that your login details have been disclosed to a third party. 2.3 You agree to make sure that any information you provide using our gateway does not infringe any third party rights, including intellectual property and copy rights, registered trademarks and the right of publicity. System Requirements & Platform Upgrades 3.1 Using the gateway requires an internet connection and a compatible browser, such as Microsoft Internet Explorer (version 9.0 onwards), or Mozilla Firefox (version 24 onwards).

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Setting up connection and browser may incur costs. 3.2 We reserve the right to upgrade our gateway at any time, choosing the extent of services we provide at our own discretion. Gateway users do not have the right to demand platform upgrades, specific features and functions. Service Availability 4.1 The overall percentage of gateway downtime measured at the datacentre router outlet shall not exceed five (5) percent per operating year (see 4.2).