The eLicenser Control Center is a utility that allows for managing music software licenses by a variety of manufacturers. Via the eLicenser Control Center licenses can be downloaded and stored on a USB-eLicenser (dongle, license key) or in a Soft-eLicenser (virtual license container on hard disk).

USB-eLicenser/Steinberg Key - Details, Tips and Troubleshooting The USB-eLicenser is a small USB key (dongle, formerly Steinberg Key) on which music software licenses by different can be stored. For licenses on an USB-eLicenser are independent from a specific computer, the corresponding software can be used on any computer to which the USB-eLicenser is connected. An USB-eLicenser can hold an virtually infinite number of licenses. USB-eLicensers and licenses can be managed in the eLicenser Control Center, an utility that is automatically being installed along with the licensed software. Most issues that may occur when using an USB-eLicenser can easily be solved. The latest version for your operating system is available. Please keep in mind: Licenses stored on an USB-eLicenser represent the entire value of the corresponding software!

Make sure to register your products and/or the USB-eLicenser with the respective manufacturer and keep in mind that losing an USB-eLicenser can mean losing the software! Content overview Technical troubleshooting for the USB-eLicenser My USB-eLicenser is not recognised by the system or the eLicenser Control Center! Most USB-eLicenser issues can be solved by installing the latest, which also contains an USB-eLicenser driver update.

The latest version for your operating system is available. After the installation has been completed, open the eLicenser Control Center and apply the 'Maintenance & Online Synchronisation' by clicking on 'Perform Maintenance Tasks' (or click on the 'Maintenance' button if not shown). If the USB-eLicenser still is not being recognised or in case the installation fails, please reinstall the eLicenser Control Center thoroughly, following these steps: • Unplug the USB-eLicenser.

• Restart your computer. • Uninstall the eLicenser Control Center.

▸ Windows: Control Panel > Programs and Features ▸ Mac OS X: The contains an uninstaller, too. • Install the latest eLicenser Control Center. • Only after the installation of the eLicenser Control Center has been completed, re-connect the USB-eLicenser. • Wait for the driver to be installed. • Starten Sie das eLicenser Control Center. • Apply the 'Maintenance & Online Synchronisation' by clicking on 'Perform Maintenance Tasks' (or click on the 'Maintenance' button if not shown). Further troubleshooting steps • Connect the USB-eLicenser to a different USB port.

Try all ports on your machine. Ports on the rear often work more reliably. Windows: If it is the first time, a USB-eLicenser is connected to that port, the Windows Hardware Detection Wizard should come up. Do not cancel it. Instead, guide the Wizard to install the USB-eLicenser driver automatically.

• Normally, it is best to connect an USB-eLicenser directly with the computer. However, certain difficulties can be solved by using an USB hub.

Self-powered USB hubs (those with an own power supply) are usually the best choice. USB ports on keybards tend to be less reliable, not least because they often do not provide sufficient power. • Disconnect USB devices you don't need and/or uninstall drivers of unneeded devices. • On some computers, USB 2.0 ports work more reliable than USB 3.0 ports. Windows: Try if disabling USB 3.0 support (BIOS or UEFI settings) helps.

• Verify if the USB-eLicenser is working on a different computer. Running a function test is easy: Simply install the eLicenser Control Center on a second machine and connect the USB-eLicenser. If the USB-eLicenser is being recognised on the alternative computer, it is a system-specific issue and not a USB-eLicenser failure. • On rare occasions, a manual uninstallation of eLicenser Control Centers might be necessary. A detailed explanation on how to remove eLicenser Control Center related files from your system can be found • Mainly Windows: Virus scanners, internet security programs and tweaking tools can interfere with the installation of the eLicenser software and drivers by blocking system folders and files. Please disable these applications during the installation. • Windows: Verify if a chipset driver update is available from the manufacturer of your mainboard/computer to make sure the USB controller works optimally with your operating system.